Frequently Asked Questions

Yes. We hold LPCB and CE approvals, comply with EN / BS standards, and follow documented QA/QC procedures. Certificate copies can be downloaded from the Certifications page.

We provide a documented warranty covering manufacturing and installation defects according to the agreed warranty clause in the commercial offer. The standard maximum can reach up to 5 years on selected products under specific conditions. A warranty document is attached with each delivery.

Typically: Shop Drawings, Datasheets with certificates, test certificates for each product, installation specifications, factory QC certificate, and FAT/SAT reports upon request.

Yes, we provide genuine spare parts, with optional periodic spare supply through maintenance contracts.

We provide Novec 1230 systems with low GWP as an eco-friendly option, and we can propose alternatives based on project constraints.

Yes, we provide full engineering design according to NFPA, EN, BS, and Egyptian Civil Defense requirements. Deliverables include Shop Drawings, BOM, and hydraulic calculations.

Absolutely. We provide custom manufacturing for dimensions, materials, coating, and fire-rated configurations. Please share drawings or requirements through the Contact Us form.

The required quantity is calculated based on enclosure volume, required concentration, and expected leakage rates. We use official concentration tables and provide discharge calculations with each design.

Yes. We can provide execution plans aligned with operational continuity, safety procedures, and minimal disruption according to site type and client requirements.

We provide both options: Supply Only or Supply & Install with full engineering supervision.

A safety protocol is followed: local alarm, area evacuation, ventilation, then full system inspection with a technical report for root cause and corrective action. We also provide post-incident operating procedures and follow-up testing.

Yes. We offer annual, quarterly, and monthly maintenance contracts based on client needs, with SLA packages covering response time, visit plans, maintenance scope, and spare parts.

Yes. We perform pressure and leakage tests and refilling according to manufacturer regulations and safety requirements through certified teams.

Yes. We provide field and classroom training covering emergency procedures, periodic testing, and basic component replacement.

Yes. The free technical assessment includes a site visit or review of submitted drawings, followed by a technical report with gaps, recommendations, and a preliminary cost estimate.

Yes. We provide flexible long-term contracts including visit schedules, periodic spare replacement, and emergency services as agreed.

Delivery depends on product type, required certifications, and order quantity. We do not provide a fixed timeline before reviewing specifications; a tailored schedule is included in the quotation.

Use the Contact Us form and specify required service, or send drawings/specifications to our commercial email. We will respond with a detailed quotation including BOM.

In most cases, yes, subject to technical review of the external supplier and verification that all components meet our quality and performance standards.

Terms are defined in the commercial offer based on project nature, typically including advance payment, milestone payments, and bank guarantees for large projects according to contract conditions.

Yes. GENCO is the official distributor across North Africa (Egypt, Libya, Tunisia, Algeria, Morocco), with an integrated regional supply network to ensure fast service.